Terms and Conditions

Last Updated: September 10, 2026

These Terms & Conditions (“Terms”) govern your use of the Velvet Ash Fine Cigars & Accessories website and your purchase of products from our Irving, Texas location or online. By accessing our website, placing an order, or visiting our store, you agree to be bound by these Terms.

1. Acceptance of Terms

By using velvetashcigars.com or purchasing any product from Velvet Ash, you confirm that you have read, understood, and agree to these Terms, along with our Privacy Policy. If you do not agree, please do not use our website or purchase our products.

2. Age & Eligibility Requirements

All tobacco products sold by Velvet Ash are restricted to adults 21 years of age or older. By placing an order or entering our store, you represent and warrant that you meet this age requirement. We reserve the right to refuse service, cancel orders, or request identification at any time to verify eligibility, in compliance with the PACT Act and Texas tobacco-sales law.

3. Use of This Website

You agree to use this website only for lawful purposes and in accordance with these Terms.
You may not use the site to transmit harmful code, attempt unauthorized access, or interfere with normal operation.
You are responsible for maintaining the confidentiality of any account credentials associated with your humidor locker membership.

4. Products, Pricing & Availability

We make every effort to display accurate product descriptions, images, and pricing. However, cigars are natural, handmade products and may vary slightly in appearance, wrapper color, and size from the images shown. Prices and availability are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or correct the affected order.

5. Orders & Payment

All orders are subject to acceptance and age verification. Sales tax is applied in accordance with Texas law.

6. Returns & Refunds

Due to the nature of tobacco products, cigars and opened humidors, cutters, or lighters cannot be returned once purchased, except in cases of defect or an error on our part.

7. Intellectual Property

All content on this website, including the Velvet Ash name, logo, graphics, photography, and text, is the property of Velvet Ash Fine Cigars & Accessories or its licensors and may not be reproduced, distributed, or used without prior written permission.

8. User Conduct

You agree not to misuse this website, post false reviews, infringe on the rights of others, or use the site in any way that could damage, disable, or impair Velvet Ash’s systems or reputation.

9. Disclaimer of Warranties

This website and its products are provided “as is” without warranties of any kind, express or implied. Velvet Ash does not warrant that the website will be uninterrupted or error-free. WARNING: Tobacco products can cause serious health risks, including cancer and heart disease, and are addictive.

10. Limitation of Liability

To the fullest extent permitted by law, Velvet Ash shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our products.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law provisions. Any disputes shall be resolved in the state or federal courts located in Dallas County, Texas.

12. Changes to These Terms

We may revise these Terms at any time by updating this page. Continued use of the website or continued patronage of our store after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

Questions about these Terms & Conditions can be directed to:

Email: sales@velvetashcigars.com
Mail: 743 W Airport Fwy, Irving, TX 75062