Privacy Policy

Last Updated: September 10, 2026

Velvet Ash Fine Cigars & Accessories (“Velvet Ash,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through velvetashcigars.com and our Irving, Texas location, how we use it, and the choices you have. By using our website or visiting our store, you agree to the practices described below.

1. Introduction

This policy applies to information collected through our website, in-store point-of-sale system, humidor locker membership program, and any communications between you and Velvet Ash

2. Information We Collect

Contact details you provide, such as name, email address, phone number, and mailing address.
Order and purchase history, including products bought, order totals, and delivery information.
Account information for humidor locker membership, including membership tier and renewal date.
Payment information, processed securely through our third-party payment provider (Velvet Ash does not store full card numbers).
Usage data such as pages visited, browser type, and approximate location, collected automatically via cookies.
Age-verification data required to confirm eligibility to purchase tobacco products.

3. How We Use Your Information

To process and fulfill orders, reservations, and humidor locker memberships.
To communicate order updates, appointment confirmations, and customer service requests.
To send marketing emails and event invitations, only if you have opted in (you may unsubscribe at any time).
To verify age and comply with federal, state, and local tobacco-sales regulations.
To improve our website, products, and in-store experience.
To detect, prevent, and address fraud, security, or technical issues.

4. Age Restriction & Verification

Velvet Ash sells age-restricted tobacco products. You must be at least 21 years of age to purchase from our website or store. We use an age-verification check at checkout and may request government-issued identification, both online and in person, in compliance with the federal Preventing Online Sales of E-Cigarettes to Children Act (PACT Act) and applicable Texas law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not function properly as a result.

6. Third-Party Services

We may share information with trusted third parties who help us operate our business, including payment processors, shipping carriers, email marketing platforms, and website analytics providers. These providers are only permitted to use your information to perform services on our behalf.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of the sale or sharing of personal information (Velvet Ash does not sell personal information). To exercise these rights, contact us using the details below.

9. Children's Privacy

Our website and products are intended solely for adults 21 and older. We do not knowingly collect personal information from anyone under 21. If we learn that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: sales@velvetashcigars.com
Mail: 743 W Airport Fwy, Irving, TX 75062